Terms and Conditions of the Pity not to buy E-shop

1. Introductory provisions

These Terms and Conditions govern the mutual rights and obligations between the Seller and the Buyer arising in connection with the purchase of goods through the Pity not to buy online store available at www.pitynottobuy.com.

The Seller is:
Pity not to buy s.r.o.
registered office: Viktora Huga 468/11, Smíchov, 150 00 Prague 5, Czech Republic
Company ID No.: 14209357
registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 362097
e-mail: toje@skodanekoupit.cz
telephone: +420 607 189 999

The Seller is not registered for VAT.

The Buyer is a customer who enters into a purchase contract with the Seller through the e-shop. The Buyer may be a Consumer or a Business Customer.

A Consumer is a natural person who, outside the scope of his or her business activity or independent professional activity, enters into a contract with the Seller or otherwise deals with the Seller.

A Business Customer is a person who purchases goods in connection with his or her business activity or independent professional activity.

The Škoda nekoupit e-shop is not an online marketplace. The Seller offers and sells goods in its own name and on its own account.

These Terms and Conditions form an integral part of the purchase contract. Provisions differing from these Terms and Conditions may be agreed individually. Individually agreed provisions take precedence over these Terms and Conditions.

2. Offer of goods and product information

The Seller offers mainly physical goods, such as printed textiles, gift and decorative items, mugs, enamel mugs, clocks, stickers, 3D printed products, plush cushions, products manufactured after an order has been placed, and other related goods.

All presentation of goods in the e-shop is for informational purposes only. The Seller is not obliged to enter into a purchase contract for goods, in particular if the goods are unavailable, if there is an obvious error in the price, description, photograph, availability or other information, or if the order contains a request that the Seller cannot fulfil.

Information about the goods, in particular their description, main characteristics, availability, price, variants, photographs, material, method of use, maintenance, safety warnings and any age restrictions, is provided for individual products or otherwise in an appropriate manner in the e-shop.

Product photographs are illustrative unless expressly stated otherwise. For hand-finished products, 3D printed products, printed products or products manufactured after an order has been placed, minor deviations may occur due to the manufacturing technology used, the material, colour display or manual assembly. Such deviations are not defects if they do not prevent the normal use of the goods and correspond to the product description.

3. User account

The Buyer may create a user account in the e-shop. Creating a user account is not a condition for placing an order; the Buyer may also order goods without registration.

A user account may be created by standard registration using an e-mail address or, where this option is offered by the e-shop, by logging in through third-party services, in particular Google or Facebook. When registering or logging in through these services, the Seller may receive basic information needed to create or access the account, in particular the first name, surname and e-mail address.

If the Buyer registers or logs in in several ways and the individual registrations use the same e-mail address, these access methods may be merged into one user account. The purpose of such merging is to prevent duplicate accounts and to allow the Buyer to access his or her orders and data under one customer account.

When registering, ordering goods and using the user account, the Buyer is obliged to provide correct, true and complete information. If the information changes, the Buyer is obliged to update it, at the latest before placing another order. The information provided by the Buyer in the user account or in the order is deemed correct by the Seller.

Access to the user account is protected by login details or by authentication through the selected third-party service. The Buyer is obliged to protect his or her login details and access to third-party services against misuse and must not allow unauthorised persons to use his or her user account.

If the Buyer discovers or has reasonable suspicion that his or her user account, login details or access through a third-party service have been misused, the Buyer must inform the Seller without undue delay.

The Seller may temporarily block a user account if it has reasonable suspicion that the account has been misused, that an unauthorised person has gained access to it, that fraudulent or security-risk behaviour is taking place through the account, or that blocking is necessary to protect the Buyer, the Seller, other customers or the operation of the e-shop.

The Seller may cancel a user account in particular if suspicion of misuse or security-risk behaviour is repeated, if the Buyer fails to provide cooperation after being asked to verify the authorised use of the account, or if the security of the account and the operation of the e-shop cannot be ensured in another reasonable manner.

Cancellation of the user account does not affect rights and obligations arising from purchase contracts already concluded. Information about orders, invoices, complaints, withdrawals from contracts and other information that the Seller is obliged or entitled to retain under legal regulations may be retained even after cancellation of the user account, to the extent and for the period specified in the Personal Data Processing Policy.

The Buyer acknowledges that the user account may not be available continuously, in particular due to maintenance, updates, technical outages of the e-shop, third-party services or Google or Facebook login services.

4. Order and conclusion of the purchase contract

The Buyer places an order through the order form in the e-shop.

Before submitting the order, the Buyer is allowed to check and change the information entered into the order, in particular the goods ordered, the selected product variant, custom text or other entered data, the payment method, delivery method and contact details.

The Buyer submits the order by clicking the button intended for completing the order. The wording of the button must clearly indicate that submitting the order entails the Buyer's obligation to pay the price of the ordered goods.

By submitting the order, the Buyer confirms that he or she has read these Terms and Conditions and acknowledges that the order entails an obligation to pay the price of the ordered goods.

The purchase contract between the Seller and the Buyer is concluded at the moment when the order confirmation is delivered to the Buyer at the e-mail address specified in the order.

The order confirmation includes these Terms and Conditions in a format that enables them to be saved and repeatedly displayed.

If any of the requirements specified in the order cannot be fulfilled, the Seller shall send the Buyer an amended offer. In such a case, the purchase contract is concluded only when the Buyer expressly confirms the amended offer.

If, after submitting the order, the Buyer discovers an error in the information entered, the Buyer must contact the Seller without undue delay. For goods manufactured after the order has been placed, goods modified according to the Buyer's requirements or personalised goods, a later change to the order may not be possible, in particular if production or modification of the goods has already begun.

5. Custom texts, product configuration and Buyer's instructions

For selected products, before adding goods to the basket, the Buyer may enter custom text, select a predefined product configuration or choose one of the variants offered by the Seller. The entered information is displayed to the Buyer in the basket and in the order confirmation.

Before submitting the order, the Buyer is obliged to check the correctness of all information, in particular the entered text, size, colour, surface finish, motif, product variant and other choices.

The Seller is not liable for errors caused by the Buyer entering incorrect, incomplete or misspelled information if the goods were manufactured or modified according to such information.

Choosing predefined options offered by the Seller, such as colour, size, surface finish, standard motif, material or another standard product variant, is not in itself considered personalisation of goods according to the Buyer's personal requirements. This also applies if a large number of final product variants may be created by combining predefined options.

Personalised goods or goods made according to the Buyer's requirements include in particular goods bearing custom text, a name, an individual print, a custom motif, individual instructions or another modification that the Seller does not offer as a standard predefined option.

The Buyer is responsible for ensuring that any text, motif, name, logo, image, designation or other instructions provided by the Buyer do not violate legal regulations, good morals, third-party rights, trademark rights, copyrights, personality rights or any other third-party rights.

The Seller is entitled to refuse an order, request that the Buyer amend the instructions, or withdraw from the contract if the Seller has reasonable suspicion that the entered text, motif or other instructions are unlawful, offensive, defamatory, discriminatory, infringe third-party rights, conflict with good morals or conflict with the Seller's business policy.

If the Seller refuses to fulfil an order for the reason stated in the previous paragraph before production or modification of the goods has begun, the Seller shall refund the Buyer the funds paid.

If production or modification of the goods has already begun and the reason for refusal lies in the Buyer's instructions, the Seller is entitled to offset the reasonably incurred costs arising in connection with such an order.

6. Price of goods and payment terms

The prices of goods are stated for individual products in the e-shop. The Seller is not registered for VAT.

The price of delivery, payment and any other costs is displayed to the Buyer during the ordering process before the order is submitted.

The Buyer may pay the purchase price and the costs associated with delivery of the goods via the ComGate payment gateway, by bank transfer to the Seller's account, or by another method specified in the ordering process.

The Seller does not allow cash on delivery unless expressly stated otherwise in the ordering process.

The Buyer acknowledges that the Seller dispatches the goods only after the full purchase price, including delivery costs, has been paid, unless the parties expressly agree otherwise.

In the case of payment by bank transfer, the purchase price is payable within 7 days from conclusion of the purchase contract, unless another due date is specified in the payment instructions. The Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.

The Seller shall issue an invoice to the Buyer after the purchase price has been paid and shall send it electronically to the Buyer's e-mail address.

In the event of an obvious technical error in the indication of the price, discount, availability or other information in the e-shop, the Seller is not obliged to deliver the goods under obviously incorrect conditions. In such a case, the Seller shall inform the Buyer without undue delay and propose further steps.

7. Discounts, promotional offers and discounted sets

The Seller may provide discounts on the price of goods, promotional prices, discount coupons, discounted sets, quantity benefits or other marketing promotions.

The conditions of a specific promotion are always stated for the promotion, for the product, in the basket or in another communication from the Seller.

If the Seller informs a Consumer about a discount on the price of a product, the Seller shall also indicate for such product the lowest price at which the product was offered and sold during the 30 days before the discount was provided. If the product has been offered for less than 30 days, the Seller shall indicate the lowest price from the moment the product began to be offered and sold until the discount was provided.

If the Seller progressively increases a discount on the price of a product without interruption, the lowest price at which the product was offered and sold during the 30 days before the first discount was provided may be indicated as the reference price.

The rules for indicating the lowest price in the last 30 days apply in particular to general discount promotions, crossed-out prices, percentage discounts, promotional prices or publicly announced discount codes if they are presented as a discount on the price of a specific product.

The rules for indicating the lowest price in the last 30 days generally do not apply to individual discounts provided to a specific Buyer, such as an individual compensation voucher, personal discount code, discount from a previous purchase, discount provided as part of handling a complaint or another individually granted benefit, unless it is publicly announced as a general discount on the price of a product.

The rules for indicating the lowest price in the last 30 days generally also do not apply to quantity benefits or advantageous offers such as "2+1 free", a discount when purchasing multiple pieces, a discounted set or package, unless this is an announcement of a discount on the price of a specific individual product.

If goods are discounted due to a defect, damage, opened packaging, use, display, clearance sale of a specific piece or another specific characteristic, the Seller shall clearly inform the Buyer of this fact.

Discounts, coupons and promotional offers cannot be combined unless the Seller states otherwise for a specific promotion.

The Seller reserves the right to change or terminate a promotional offer, without prejudice to the Buyer's rights arising from a purchase contract already concluded.

Discounted sets, packages and product combinations

The Seller may offer discounted sets, packages or combinations of several products for one total price. In such a case, the order or accounting document may state the total price of the set, while the individual items in the set may technically be listed with a price of CZK 0 or another record value.

If the Buyer withdraws from the contract in relation to the entire set, the Buyer shall return the entire set to the Seller and the Seller shall refund the price paid for the entire set, provided that the statutory conditions for withdrawal from the contract are met.

If the Seller allows the Buyer to withdraw from the contract only in relation to an individual item from a discounted set, the Seller shall refund only the proportional part of the price actually paid for the set attributable to the returned item. The Buyer is not entitled to a refund of the standalone selling price of that item if the Buyer did not purchase it as part of the set at that standalone price.

The proportional part of the price of an item in a set shall be determined according to the ratio of the standalone selling price of that item to the sum of the standalone selling prices of all items included in the set at the time the order was placed. The resulting amount shall be calculated from the price actually paid for the entire set.

If any item in the set was not offered separately at the time the order was placed, its usual selling value or another reasonable method of valuation corresponding to the nature of the set and the value of the individual items shall be used to determine the ratio.

The same principle shall apply, as appropriate, when handling a complaint concerning an individual item from a set, if the complaint is not resolved by repair, replacement or delivery of a defect-free item, but by a reasonable discount, refund of part of the purchase price or another monetary settlement.

If the Buyer returns or complains about several items from the set successively, the total amount refunded for the individual items must not exceed the price actually paid by the Buyer for the entire set.

The technical listing of individual items in a set with a price of CZK 0 in the order or on the accounting document does not mean that such an item has no value for the purposes of withdrawal from the contract or a complaint. The proportional method under this Article shall be used for the calculation.

8. Goods manufactured after an order has been placed and personalised goods

The Seller also offers goods that are manufactured, assembled or completed only after the order has been placed and paid for. For such goods, the delivery time may differ from goods in stock.

Information about the usual or expected delivery time is stated for the product, in the order or communicated to the Buyer in another appropriate manner.

Goods manufactured after an order has been placed include in particular standardised goods from the Seller's offer that are manufactured, assembled or completed only after the order has been paid for, but without individual modification according to the Buyer's personal requirements.

For standard goods manufactured after an order has been placed, the Consumer's right to withdraw from the contract applies in the usual manner, unless a statutory exception applies.

Personalised goods or goods made according to the Buyer's requirements include in particular goods bearing custom text, a name, an individual print, a custom motif, an individual combination of elements outside the Seller's standard offer, or another modification according to the Buyer's personal requirements.

For personalised goods or goods made according to the Buyer's requirements, the Consumer's right to withdraw from the contract may be excluded under legal regulations.

9. Delivery and dispatch of goods

Goods are delivered to the Buyer by the method selected in the order, in particular through the carriers PPL or Zásilkovna, or by another method specified in the ordering process.

Delivery costs are displayed to the Buyer before the order is submitted.

If the delivery method is agreed based on the Buyer's special request, the Buyer bears the costs and risks associated with this special delivery method.

If the Seller is obliged to deliver the goods to the place specified by the Buyer, the Buyer is obliged to take over the goods.

When taking over the shipment, the Seller recommends that the Buyer check that the packaging is intact and, in the event of obvious damage to the shipment, notify the carrier of this fact.

If the Buyer is a Consumer, the Seller shall deliver the goods no later than 30 days after conclusion of the purchase contract, unless the parties agree otherwise or unless a longer delivery time is stated for specific goods.

For goods manufactured after an order has been placed or personalised goods, the delivery time may be longer, provided that the Buyer is informed of this fact before conclusion of the contract.

10. Failure to take over a shipment, storage and further handling of goods

The Buyer is obliged to take over the ordered goods. Failure by the Buyer to take over the shipment is not considered withdrawal from the purchase contract.

If the shipment is returned to the Seller for reasons on the Buyer's side, in particular because the shipment was not collected, acceptance was refused without a lawful reason, the carrier was not provided with the necessary cooperation, or incorrect or incomplete delivery details were provided, the Seller shall invite the Buyer to choose further steps.

The Buyer may choose repeated dispatch of the goods after prior payment of the costs of the new delivery, or personal collection of the goods at the Seller's address. The Buyer must make this choice no later than 30 days after delivery of the Seller's notice.

Costs arising in connection with unsuccessful delivery, return of the shipment, repeated delivery or storage of the goods shall be borne by the Buyer if they arose for reasons on the Buyer's side. The Seller is entitled to offset these reasonably incurred costs against any claims of the Buyer.

If, within 30 days of delivery of the notice, the Buyer does not choose repeated delivery, does not pay the costs of repeated delivery and does not collect the goods in person, the Seller is entitled to claim reimbursement of the costs associated with storing the goods in the amount of CZK 30 for each commenced week, but no more than CZK 120 in total.

For exceptionally bulky or heavy shipments, the Seller may claim reimbursement of the actual and reasonably incurred costs of storing them.

Upon expiry of the 30-day period without effect, the Buyer is informed that the Seller is entitled to sell the goods in an appropriate manner on the Buyer's account, usually with a discount corresponding to the need for resale.

From the proceeds of the sale, the Seller is entitled to deduct in particular the costs of unsuccessful delivery, return of the shipment, storage of the goods, repeated communication, bringing the goods into a saleable condition, any sale of the goods and other reasonably incurred costs.

Any remaining balance after deduction of these costs shall be refunded to the Buyer by the same method by which the payment was received, if technically possible. If such refund is not possible or if the Seller does not have the necessary details, the Seller shall ask the Buyer to provide a bank account number. If the Buyer does not provide the necessary details, the balance shall be recorded as an amount ready to be refunded to the Buyer.

For goods made according to the Buyer's requirements, goods bearing custom text, goods modified according to the Buyer's choice or otherwise adapted to the Buyer's personal needs, the Seller is also entitled to offset the costs of production, modification, removal of personalisation or bringing the goods into a condition allowing resale.

If these costs, together with other costs, equal or exceed the value of the goods, no balance may remain to be refunded to the Buyer after they have been offset.

11. Withdrawal from the purchase contract

If the Buyer is a Consumer, the Buyer has the right to withdraw from a purchase contract concluded through the e-shop without giving a reason within 14 days.

The withdrawal period expires 14 days from the day on which the Buyer or a third party designated by the Buyer, other than the carrier, takes over the goods.

If several pieces of goods are delivered separately under one order, the period runs from the day on which the last piece of goods is taken over. If the goods consist of several items or parts, the period runs from the day on which the last item or part of the delivery is taken over.

To withdraw from the contract, the Buyer may use the Seller's model form available on the Seller's website or may make any other unequivocal statement to the Seller from which it is clear that the Buyer withdraws from the contract.

The Buyer may send the withdrawal from the contract in particular by e-mail to the Seller's address or in writing to the Seller's address.

The Buyer may also withdraw from the contract using the electronic withdrawal function available in the e-shop. The link "Withdraw from the contract" is located in the footer of the e-shop. After clicking this link, the Buyer will see a separate page where the Buyer enters the order number and the e-mail address stated in the order.

If the Buyer is a registered customer and is logged into his or her user account, the electronic withdrawal function may also be available directly for the relevant order in the customer's account.

The electronic withdrawal function is generally available for orders for which no more than 14 days have elapsed since delivery of the goods. In some cases, for technical, operational or legal reasons, it may be available for a longer period, generally no later than 6 months from delivery of the goods.

The availability of the electronic function for a specific order does not in itself mean that all statutory conditions for withdrawal from the contract have been met or that the Seller automatically accepts the withdrawal. The electronic function does not assess individual goods in the order or any statutory exceptions to the right of withdrawal. The Seller shall subsequently assess the entitlement to withdraw manually, in particular with regard to the nature of the ordered goods, the running of the withdrawal period and any statutory exceptions.

Where the e-shop enables the electronic withdrawal function for a specific order, the Buyer may use it to send the Seller a statement of withdrawal from the contract or a request for its assessment. Before sending it, the Buyer must confirm that he or she actually wishes to exercise withdrawal from the contract.

After submission through the electronic function, the Seller shall confirm to the Buyer the receipt of the withdrawal from the contract or the request for its assessment in text form without undue delay, in particular by e-mail to the Buyer's e-mail address. The confirmation shall include in particular the identification of the order and the date of receipt of the submission.

This does not affect the Buyer's right to withdraw from the contract by another unequivocal statement to the Seller, provided that the withdrawal is made within the time limit and in the manner laid down by legal regulations.

If the Buyer withdraws from the contract in an authorised manner, the Buyer is obliged to send or hand over the goods to the Seller without undue delay, no later than 14 days after withdrawal from the contract, unless the Buyer agrees otherwise with the Seller.

The time limit is met if the Buyer sends the goods before it expires.

The Buyer bears the direct costs associated with returning the goods to the Seller, unless the Seller states otherwise.

The Seller shall refund to the Buyer the funds received under the purchase contract without undue delay, no later than 14 days from the authorised withdrawal from the contract.

The Seller is not obliged to refund the funds before receiving the returned goods or before the Buyer proves that the goods have been sent back, whichever occurs first.

The Seller shall refund the funds to the Buyer using the same method by which the Seller received them from the Buyer, unless the Buyer agrees to another refund method and no additional costs arise for the Buyer.

If the Buyer chose a delivery method other than the cheapest delivery method offered by the Seller, the Seller shall refund the delivery costs only in the amount corresponding to the cheapest delivery method offered.

The Buyer is liable to the Seller for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with their nature, characteristics and functionality.

The Seller is entitled to unilaterally offset the claim for compensation for the decrease in the value of the goods against the Buyer's claim for a refund.

The Buyer may not withdraw, in particular, from a contract for the supply of goods made according to the Buyer's requirements or adapted to the Buyer's personal needs. Such goods include in particular goods bearing custom text, a name, an individual print, a custom motif, an individual combination of elements outside the Seller's standard offer, or another modification made according to the Buyer's personal requirements.

The mere fact that a standard product from the Seller's offer is manufactured, completed or dispatched only after the order has been paid for is not considered goods made according to the Buyer's requirements or adapted to the Buyer's personal needs, provided that the Buyer has not chosen an individual modification according to his or her personal requirements and the product corresponds to the Seller's standard offer.

For products where the Buyer chooses only predefined variants from the Seller's standard offer, such as size, colour, product type, surface finish, material, motif or another standard combination offered by the Seller, the right to withdraw from the contract is not excluded, unless the nature of the matter means that the goods are adapted to the Buyer's personal needs.

If the subject of the order is a discounted set, package or combination of several products for one total price and the Seller allows the Buyer to withdraw only in relation to an individual item from the set, the Seller shall refund to the Buyer the proportional part of the price actually paid for the set attributable to the returned item. This proportional part shall be determined according to the rules stated in the Article on discounted sets, packages and product combinations. The Buyer is not entitled to a refund of the standalone selling price of the item if the Buyer did not purchase it as part of the set at that standalone price.

For goods delivered in sealed or closed packaging for hygiene reasons, withdrawal from the contract may not be possible after such packaging has been broken if the goods are not suitable for return for health protection or hygiene reasons. This exception applies only to goods for which it corresponds to their nature.

Failure to take over a shipment, refusal of a shipment or failure to collect a shipment is not withdrawal from the contract. If the Buyer wishes to withdraw from the contract, the Buyer must do so by an unequivocal statement to the Seller.

12. Complaints and rights arising from defective performance

The Seller is liable to the Buyer that the goods are free from defects upon receipt.

In particular, the Seller is liable that the goods correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics, that they are suitable for the purpose for which goods of this type are usually used, and that they are delivered with accessories, packaging, instructions or other guidance that the Buyer may reasonably expect.

The Buyer may exercise rights arising from defective performance with the Seller from whom the goods were purchased. The Buyer may file a complaint in particular by e-mail to the Seller's address, in writing to the Seller's address or by another method specified on the Seller's website.

For quicker assessment of the complaint, the Seller recommends that the Buyer state in the complaint in particular the order number, contact details, description of the defect, the requested method of handling the complaint and, where possible, attach a photograph of the defect.

Failure to provide any of this information does not in itself prevent the complaint from being filed if the complaint can be assessed on the basis of the information provided.

If it is necessary to send the goods to the Seller for assessment of the complaint, the Buyer shall send them to the Seller's address stated in these Terms and Conditions, or to another address communicated by the Seller.

For technical reasons, the Seller does not accept complained-of goods sent cash on delivery.

When sending goods for complaint, the Buyer is obliged to pack the goods so that they are not damaged during transport. The goods should be clean and complete to the extent necessary for assessment of the complaint.

If the goods are heavily soiled or in an unhygienic condition and for this reason cannot be safely accepted or assessed, the Seller shall ask the Buyer to remedy the situation or agree further steps with the Buyer.

If the Buyer is a Consumer, the Buyer may notify a defect that appears on the goods within two years from receipt. If a defect appears within one year from receipt, it is presumed that the goods were defective already upon receipt, unless the nature of the item or the defect rules this out.

The Buyer is not entitled to rights arising from defective performance if the Buyer caused the defect. Normal wear and tear caused by the usual use of the goods, wear and tear of used goods corresponding to the extent of their previous use, or a defect of which the Buyer was aware before receipt or to which the Seller had expressly drawn the Buyer's attention in advance, is not a defect.

If the goods have a defect, the Buyer may request that it be removed. At the Buyer's choice, the Buyer may request delivery of new goods without defects or repair of the goods, unless the chosen method of remedying the defect is impossible or disproportionately costly compared with the other method.

The Seller may refuse to remedy the defect if this is impossible or disproportionately costly, in particular with regard to the importance of the defect, the value of the goods without the defect and the possibility of remedying the defect in another way without significant inconvenience to the Buyer.

The Buyer may request a reasonable discount or withdraw from the contract if the Seller refuses to remedy the defect or fails to remedy it in accordance with legal regulations, if the defect appears repeatedly, if the defect constitutes a material breach of contract, or if it is apparent from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.

If the complaint concerns only an individual item from a discounted set, package or combination of several products for one total price and the complaint is not resolved by repair, replacement or delivery of a defect-free item, but by a reasonable discount, refund of part of the purchase price or another monetary settlement, the proportional part of the price actually paid for the set attributable to the complained-of item shall be used as the basis for calculation. This proportional part shall be determined according to the rules stated in the Article on discounted sets, packages and product combinations.

The Buyer may not withdraw from the contract if the defect is insignificant. It is presumed that a defect is not insignificant.

If the Buyer is a Consumer, the Seller shall issue a written confirmation upon filing of the complaint, stating the date on which the complaint was filed, the content of the complaint, the requested method of handling the complaint and the Buyer's contact details for the purpose of providing information about the handling of the complaint.

A Consumer's complaint, including removal of the defect, shall be handled and the Consumer shall be informed of this no later than 30 days from the date the complaint is filed, unless the Seller and the Consumer agree on a longer period.

If the Seller does not handle the complaint within this period, the Consumer may withdraw from the contract or request a reasonable discount.

After the complaint has been handled, the Seller shall issue to the Consumer a confirmation of the date and method of handling the complaint, including confirmation of any repair carried out and its duration, or a written justification for rejecting the complaint.

If the Buyer has rightfully notified a defect, the period for notifying the defect does not run for the period during which the Buyer cannot use the goods.

A Buyer who is a Consumer has the right to reimbursement of reasonably incurred costs associated with filing a justified complaint. The Buyer must claim these costs without undue delay, no later than one month after expiry of the period for notifying the defect.

If the Buyer is a Business Customer, rights arising from defective performance are governed by the general provisions of the Civil Code, in particular the Buyer is obliged to notify the defect without undue delay after the Buyer could have discovered it upon timely inspection and with sufficient care.

Further practical information on filing a complaint, including a complaint form, may be provided on the Seller's separate complaint page.

13. Product safety

The Seller offers only products that should be safe when used in the usual or reasonably foreseeable manner.

Information about the product, its properties, material, method of use, maintenance and any safety warnings is provided in particular for individual products, on the product packaging, in attached information or in another appropriate manner.

The Buyer is obliged to use the product in accordance with its intended purpose, the information provided for the product, the Seller's instructions, the manufacturer's instructions and any safety warnings.

The product must not be used in a manner that does not correspond to its nature or purpose.

For products for which it is relevant, the Seller states in particular the product identification, the manufacturer or responsible person, the basic material composition, age restrictions, safety warnings, maintenance information and any other information necessary for safe use of the product.

For products intended for children, the Seller states the appropriate age designation and safety information. If a product is intended only for children over 3 years of age, the Buyer is obliged to comply with this age restriction and ensure that the product is not used by a child younger than the age for which it is intended.

Some products in the Seller's offer may be decorative or collectible items, not toys. If a product is not intended for children to play with, this information is stated for the product or follows from its nature. Such a product must not be used as a toy.

For 3D printed products, the Buyer acknowledges that minor layers, lines, print structure or other technological characteristics corresponding to the manufacturing method used may occur. These characteristics are not defects in themselves if they do not prevent normal use of the product and correspond to the product description.

Before first use of the product, the Buyer is obliged to check whether it is not visibly damaged. If the product shows signs of damage that could affect its safe use, the Buyer must not use it and must contact the Seller.

If the Buyer discovers a safety issue, accident, product damage or another fact that could affect product safety, the Seller recommends that the Buyer inform the Seller without undue delay. This does not affect the Buyer's right to file a complaint or exercise other rights under legal regulations.

14. Customer reviews and ratings

The Seller may make customer reviews and ratings available in the e-shop or through third-party services.

Reviews may be displayed in particular through the Heureka Verified by Customers service, public Google reviews or through the Seller's own review system directly in the e-shop.

If reviews are marked as verified, this means that the Seller has taken reasonable measures to verify that the review comes from a customer who actually purchased or used the goods from the Seller.

Such verification may take place in particular by linking the review to a specific order, sending a review link after purchase or through an external service intended for verifying customer reviews.

Reviews obtained through the Heureka Verified by Customers service are processed and displayed according to the rules of that service. These reviews are typically linked to a completed purchase and a post-order review request.

Google reviews are public reviews published through Google services. The Seller does not have full control over who posts a Google review or over how Google verifies its origin. If Google reviews are displayed in the e-shop, they are not marked by the Seller as verified reviews of e-shop customers unless the Seller is able to verify their link to a specific order.

The Seller may allow reviews to be submitted directly in the e-shop. Such reviews may be marked as verified only if they are linked to a specific order or if the Seller has otherwise reasonably verified that the review was submitted by a customer who actually purchased or used the product.

The Seller may moderate reviews before or after publication. Moderation is not intended to remove negative reviews solely because of their negative rating.

The Seller is entitled not to publish or to remove a review in particular if it contains vulgarities, insults, threats, discriminatory or hateful content, personal data of third parties, false factual statements, spam, advertising, links to third-party commercial offers, content unrelated to the product being reviewed, or content that violates legal regulations or third-party rights.

The Seller may also refuse or remove a review if the Seller has reasonable suspicion that the review is fake, was posted in order to harm the Seller or another person, was created automatically, comes from a person who did not purchase or use the product, or relates to another product or another order.

When moderating reviews, the Seller proceeds reasonably and transparently. A negative review that is factual, relates to the purchase or product and does not violate these rules should not be removed merely because it is unfavourable to the Seller.

The Seller does not publish fake reviews, does not instruct others to create fake reviews and does not distort consumer ratings for the purpose of promoting products or services.

15. Personal data protection

The Seller processes the Buyer's personal data in accordance with personal data protection regulations, in particular the General Data Protection Regulation.

Detailed information on personal data processing is provided in the separate Personal Data Processing Policy available on the Seller's website.

The Seller processes the Buyer's personal data in particular for the purpose of creating and managing orders, concluding and performing the purchase contract, delivering goods, processing payment, issuing and retaining accounting documents, handling complaints, withdrawal from the contract, customer communication, managing the user account, ensuring the security of the e-shop and protecting the Seller's rights.

If the Buyer uses registration or login through third-party services, in particular Google or Facebook, the Seller may receive basic data needed to create or access the user account, in particular the first name, surname and e-mail address. Details of this processing are provided in the Personal Data Processing Policy.

Personal data may be transferred to third parties to the extent necessary for processing the order or operating the e-shop, in particular to carriers, payment gateway providers, accounting or technical service providers, e-shop solution providers, marketing or analytics tool providers and operators of customer review services, where such services are used.

The Buyer acknowledges that the Seller may use the Heureka Verified by Customers service, Google reviews and, where applicable, its own customer review system. The processing of personal data related to customer reviews is described in the Personal Data Processing Policy.

If the Buyer gives the Seller consent to process personal data for marketing purposes, for example for sending commercial communications or using selected marketing tools, the Buyer may withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

The sending of commercial communications is governed by legal regulations. The Buyer may unsubscribe from commercial communications at any time in the manner specified in each commercial communication or by contacting the Seller.

Cancellation of the user account or withdrawal of consent does not automatically affect personal data processing carried out by the Seller on another legal basis, in particular for the performance of a contract, compliance with a legal obligation, handling a complaint, protection of legal claims, accounting or ensuring the security of the e-shop.

The use of cookies and similar technologies is governed by separate information on cookies or by the consent settings on the Seller's website, if these technologies are used.

16. Out-of-court settlement of consumer disputes

The Seller seeks to resolve any disputes with the Buyer primarily by mutual agreement.

In the event of a question, complaint, claim or other problem, the Buyer may contact the Seller using the contact details provided on the Seller's website or in these Terms and Conditions.

If a consumer dispute arises between the Seller and a Buyer who is a Consumer from a purchase contract and cannot be resolved by mutual agreement, the Consumer may contact the competent entity for out-of-court settlement of consumer disputes.

The competent entity for out-of-court settlement of consumer disputes is:
Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
E-mail: adr@coi.gov.cz
Website: www.coi.gov.cz/informace-o-adr/

The Consumer may submit a proposal to initiate out-of-court settlement of a consumer dispute only if the Consumer has first attempted to resolve the dispute directly with the Seller and the dispute has not been settled.

Out-of-court settlement of consumer disputes is intended only for disputes between a Consumer and a business. It does not apply to disputes between businesses or to disputes between non-business persons.

If the dispute between the Seller and the Consumer cannot be resolved directly, the Seller shall also provide the Consumer with information about the competent entity for out-of-court settlement of consumer disputes in text form, in particular by e-mail.

The European online dispute resolution platform, formerly referred to as the ODR platform, has been discontinued. The Seller therefore does not refer to the former ODR platform of the European Commission.

17. Final provisions

The rights and obligations of the Seller and the Buyer are governed by the laws of the Czech Republic, in particular the Civil Code and consumer protection regulations.

If the Buyer is a Consumer with residence in another Member State of the European Union, this does not affect the protection afforded to the Buyer under the mandatory provisions of the law of the state of the Buyer's habitual residence, if such protection applies under the relevant legal regulations.

If any provision of these Terms and Conditions is invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

Instead of an invalid, ineffective or unenforceable provision, the provision of law whose meaning and purpose most closely corresponds to the original provision shall apply.

The Seller is entitled to amend or supplement these Terms and Conditions. The rights and obligations arising from a specific purchase contract are governed by the Terms and Conditions effective at the moment when the Buyer submits the order, unless the Seller and the Buyer expressly agree otherwise.

The Seller sends the Buyer the Terms and Conditions effective at the time of conclusion of the purchase contract in text form, in particular as an attachment or part of the order confirmation sent to the Buyer's e-mail address.

The Buyer can thus save the Terms and Conditions and display them repeatedly.

The Seller may archive the Terms and Conditions in electronic form. At the Buyer's request, the Buyer may be provided with the Terms and Conditions effective on the date of conclusion of his or her purchase contract, if the Seller has them available.

The purchase contract is concluded in the Czech language. If the Seller provides a translation of the Terms and Conditions or other information into another language, the Czech version shall prevail in the event of a discrepancy, unless legal regulations provide otherwise.

Communication between the Seller and the Buyer takes place mainly electronically via the e-mail address provided by the Buyer in the order or in the user account, or through the Seller's contact details provided in the e-shop.

These Terms and Conditions take effect on 18 June 2026.